Investigation Officer (Caseworker)
What's in it for me?
- Engage with regulated firms and individuals as well as members of the public.
- Showcase your customer service skills, delivering quality work to deadlines.
- Work collaboratively with areas of our organisation such as Legal and Enforcement, Authorisation and Intelligence and Forensics, to take action to protect the public.
- Attend an intensive, structured induction programme with dedicated one-to-one support and guidance throughout your probation period.
- A rolling in-depth training program where you can develop and refine your analysis and investigation skills.
- Variety; no one case will be the same.
Your role
Acting in the interest of the public and the profession, Investigation Officers are at the forefront of investigating reports about misconduct and making sure those firms work to the highest ethical and professional standards.
In the role of a desk-based Investigation Officer, you will be responsible for managing a caseload of varying complexity across a multitude of legal areas; investigating reports about misconduct and regulatory breaches.
Owning and managing your workload, you will collate and analyse detailed information to get to the heart of the matter to make decisions on what action is be taken, if any. You will prioritise and progress your cases according to risk and will be responsible for updating the subject individual and complainant about the progress of your investigation.
With previous experience of working in an investigatory role or within a law firm you will be an accomplished caseworker, delivering quality results in a timely fashion. You be proficient in drafting complex documents to a high standard and you will have a good understanding of the legal profession.
If you are legally qualified and working within the profession and are looking for a change or further career prospects, you will enjoy the responsibility to make decisions relating to the outcomes of cases and use your working knowledge and expertise of the law, to give advice to others within your team. You will have opportunity to further develop your application of the law and your understanding of our code of conduct.
What we’re looking for
- Experience of leading complex cases and investigations, making fair, proportionate decisions.
- Effective case management skills with ability to work to stretching targets and competing demands.
- Excellent communication skills, both verbally and in writing to differing types of stakeholders.
- Proven ability of handling changing priorities and working well both autonomously, and as part of a team.
We welcome applications from a wide range of experience and expertise, including:
- Legal profession
- Regulatory sector
- Investigations
We have a number of permanent vacancies as well as the potential for fixed term contract positions.
Please make sure that your application clearly demonstrates how you meet the knowledge, skills and experience requirements of the role.
Telephone interviews for this role will take place between the 28 and 30 of January.
Should you be successful at this stage you will be invited to attend a face to face, competency-based interview and technical assessment in the following weeks.
The start date for this role will be Monday 1 April 2019.
Previous applicants to this role in the last 6 months need not apply.
Essential
Experienced in leading complex investigations and critically analysing information to make recommendations demonstrating risk-based judgment.
Experience of influencing and constructively challenging internal and external stakeholders.
Experience of successfully working with high case holdings, where an ongoing review of priorities is required to manage multiple investigations in a timely manner.
Excellent communication skills, both orally and in writing, inclusive of drafting complex documents to a high standard.
Ability to understand and provide high levels of customer service.
Desirable
Comprehensive knowledge of the legal framework and the SRA’s principles/rules against which the key regulatory risks in the regulation of legal will be assessed.
Experience working in a legal and/or regulatory environment.
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.