IT Service Desk Analyst
• Join a dynamic IT team delivering continuous service improvements
• Utilise and enhance your IT skills
• Develop as part of a skilled and supportive team
•
The role:
Working as an IT service desk analyst you will provide expert advice and guidance to customers using your existing IT skills and developing IT knowledge. You will fit into an improved IT team, playing a vital role in developing a high quality, standardised service in a supportive environment. You will contribute by having a great first time fix rate and regularly capturing and maintaining service knowledge. You will be quick to learn and follow process, and confident to suggest improvements. You have a confident and professional telephone manner and will assist customers with your excellent rapport. This is a great opportunity for someone with exceptional customer service skills and IT knowledge to contribute to a great team.
What we’re looking for:
• Working knowledge of MS Windows operating systems, MS Office products, and a broad range of desktop applications
• Ability to multitask and work with speed
• Strong customer service skills
• A professional attitude
To apply for this role, please submit your CV and covering letter. Please ensure that your CV and covering letter clearly demonstrate how you meet the knowledge, skills and experience requirements of the role.
Previous applicants to this role within the last 6 months, need not reapply.
Telephone interviews will take place on 4 October, followed by face-to-face interviews on 10 October 2016. We may contact you prior to the deadline to arrange interviews.
Essential
Relevant IT experience in a 1st line support role
Relevant experience of supporting onsite and remote users in a networked environment.
Good working knowledge of MS Windows operating systems, including foundation knowledge of DNS, DHCP, and TCP/IP
Knowledge of Microsoft Office products
Knowledge of remote support tools, such as LANDesk
Contribute to documenting best practice methods
Familiar with remote desktop delivery methods such as Citrix
Good communication (written word and telephone manner)
Experience in active directory (Users and Computers)
Desirable
Foundation knowledge of ITIL Service management processes.
Ability to remain calm and professional at busy times and when dealing with challenging customers
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to the performance of our organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio-economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.