Administrator (maternity cover)
• Working in a busy Legal environment
• Exposure to a wide variety of customers and stakeholders
• An opportunity to deliver exceptional customer service in a case-working support role
• Showcase your organisational skills, resilience and the ability to prioritise
• Work as part of a dedicated, professional and motivated team
The role
As a Directorate Support Officer (Administrator) you will provide administrative support to the Client Protection directorate.
Client Protection deals with the closing down of solicitor’s firms and the actions following closure. They protect clients’ money and return funds to anyone at a financial loss because of a firm’s closure. They also recover costs owed to the SRA as quickly and efficiently as possible.
Working in the team you will be the first point of contact for clients affected by a firm’s closure. You will prioritise and create claims to the SRA’s Compensation Fund, manage payments to successful applicants and update a series of databases.
This is a great opportunity for someone looking for an interesting and varied role that can at times be challenging and require a high level of sensitivity.
What we are looking for
• Excellent customer service skills
• Ability to handle challenge
• Strong organisational skills
• Exceptional communication
To apply for the role you will need to demonstrate clearly in your application how your skills and experience meet the requirements. The application process can take up to 1 hour and ideally, you should complete it from a PC or laptop.
Essential
Proven administrative experience, preferably within a casework support environment
Excellent customer service skills to both internal and external stakeholders, proactively promoting adherence to the Customer Charter
Ability to effectively handle challenging and demanding customers
Excellent communication skills with the ability to express ideas clearly, both verbally and in writing
Good organisational skills with the ability to prioritise changing work loads, and work effectively under pressure whilst observing targets and quality standards
Ability to work effectively as part of a team whilst managing own workload
Ability to use initiative, resilience, confidentiality and reliability under pressure
Able to demonstrate numeracy skills
Excellent IT skills, including Microsoft Products and Databases
Desirable
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.