Business Improvement Manager
What’s in it for you?
• Shape and support operational best practice across the organisation
• Exposure to stakeholders at all levels, across the organisation
• Showcase your skills and talent to deliver a business improvement programme
• Role model effective leadership and engagement
The role
Reporting into the Interim Director of Business Improvement you will enjoy a high profile role in which you will lead and deliver an effective business improvement programme across the organisation.
The programme you deliver will support operational best practice and will promote a culture of continuous improvement inline with the strategic objectives of the Solicitors Regulation Authority.
Taking a hands on approach you will have ownership of the approach to process design, implementation and improvement, using lean techniques to make necessary improvement recommendations. You will also hold responsibility for training lean process techniques to varying colleagues.
As an accomplished leader and influencer you will build strong working relationships across multiple areas to understand current business processes and procedures to make the appropriate decisions, judgments and recommendations.
You will have excellent analytical and communication skills in order for you to prepare and present clear, concise documents and reports verbally, in a persuasive manner to senior management and on occasion the board.
With an aptitude for driving continuous improvement you will raise the profile of the team and be an advocate of equality and diversity. Interpersonal skills and working with integrity are key to being successful in this role.
What we expect
• An effective collaborator, capable of delivering lean within a service environment
• Experience of using and developing workforce planning tools
• Relevant qualification for lean/business improvement methodologies
• Strong interpersonal and communication skills, to influence and challenge
• Ability to deliver exemplary results on time, in a complex environment.
To apply for this role, please submit your CV and covering letter. Please ensure that your CV and covering letter clearly demonstrate how you meet the knowledge, skills and experience requirements of the role.
Essential
Strong leadership capability and people management experience
Experience of leading or delivering operational business improvement, continuous improvement and process re-engineering
Experience of delivering lean within a service environment
Experience of developing and using workforce planning tools
Excellent analytical skills and experience of developing and using robust MI / KPIs
Strong influencing and communication skills and a strong track record of forging strong working relationships with stakeholders
Able to prepare clear and concise documents and present arguments verbally in a persuasive manner, tailored appropriately for the audience
Understanding and applying the principles of equality, diversity and inclusion
Qualification for lean / business improvement methodologies and techniques
Desirable
Experience of working in a regulatory environment
Excellent IT skills, including Microsoft packages
Experience of working in a case management environment
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.