Directorate Support Officer

Permanent
Full time
35 hours per week
£16,759 per annum
Birmingham
Legal & Enforcement deals with interventions into legal practices, that is the closing down of firms, and the instigation of disciplinary proceeding at the Disciplinary Tribunal. The directorate deals with the aftermath of these actions, ensuring that clients' monies are protected, and that anyone who has lost money as a result of this closure has these monies returned to them, and that any costs due to the SRA for their work are recovered as quickly and efficiently as possible.

The Directorate Support Officer will work as part of the team in the Directorate Support Unit which provided administrative support to the teams, including the triaging and creation of claims, managing of databases, and acting as the first point of contact for clients affected by a firms closure.

Essential

The successful candidate will be able to demonstrate the following knowledge, skills and experience:

Proven administrative experience, preferably within a casework support environment

Excellent customer service skills to both internal and external stakeholders, proactively promoting adherence to the Customer Charter

Ability to effectively handle challenging and demanding customers

Excellent communication skills with the ability to express ideas clearly, both verbally and in writing

Good organisational skills with the ability to prioritise changing work loads, and work effectively under pressure whilst observing targets and quality standards

Ability to work effectively as part of a team whilst managing own workload

Ability to use initiative, resilience, confidentiality and reliability under pressure

Able to demonstrate numeracy skills

Excellent IT skills, including Microsoft Products and Databases

Desirable

GCSE English and Maths or equivalent
The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
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Vacancy closing date: 08/02/2015, 23:55

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

 We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.

This opportunity is closed to applicants.