Contact Centre Officer
The Contact Centre is the first point of contact for all the SRA’s customers; including solicitors, students and members of the public.
During our busiest time you can expect to take 70 calls per day, as well as responding to emails and letters. If you thrive in a fast paced, challenging yet rewarding environment and have a natural aptitude for explaining complex information easily, we’d love to hear from you.
The Contact Centre is currently recruiting a number of permanent and fixed term contract Contact Centre Officers for full time positions. We are looking for confident, people focused, IT literate individuals with a strong customer service background. Previous Contact Centre experience would be an advantage.
You will also be able to demonstrate the following:
• Educated to at least GCSE level (or equivalent) including English & Maths
• Excellent communication skills; both written & verbal
• The ability to build rapport, deliver empathy and explain complex information well
• Resilience in a challenging environment, whilst remaining professional at all times
• To work independently and as part of a team, whilst maintaining an excellent standard of service
Please note: applicants who applied recently to the same role (within the last 6 months), need not re-apply.
Important information:
We offer a comprehensive flexible benefits package, a friendly working environment and the opportunity to develop your career in a well recognised, dynamic and professional organisation.
There are several parts to the recruitment process; both telephone and face to face. Telephone screenings will take place those successfully shortlisted, on 9th and 10th August, with successful candidates asked to attend our assessment centre the following week.
To apply for this role, please click on the apply button and complete our online application process; including both a CV and cover letter clearly highlighting how you meet the required knowledge, skills and experience. This process is best done via a PC or laptop.
Essential
Educated to at least GCSE level (or equivalent) to include English and Maths
Excellent communication skills. This is both written and verbal
A back ground of customer service
Working independently and as part of a team, whilst maintaining excellent standard of service
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.