Administration Officer
• Working in a professional and well respected organisation
• Opportunity to get a detailed understanding of the SRA and regulation
• An excellent benefits package
The role
As an administrator in the Central Admin Unit of the SRA you will be one of the first points of contact for reports of professional misconduct by Solicitors. You will answer telephone calls, written enquiries and general correspondence from customers, stakeholders and internal business units. You will need to be customer focussed and able to professionally handle challenging and demanding individuals.
The role offers variety with over 50 different work streams for you to follow. You will create electronic files, allocate work and process information through a risk assessment procedure. You need to be comfortable with re-assessing your workload on a daily basis to accommodate changing work priorities as well as the flexibility to carry out any necessary ad hoc administrative tasks.
This is an exciting opportunity for someone with excellent communication and organisation skills who would relish the opportunity to join a leading regulator.
What we’re looking for
• Accuracy and an eye for detail
• Ability to manage conflicting priorities
• Team worker
• Audio typing skills will be advantageous
To apply for this role, please submit your CV and covering letter. Please ensure that your CV and covering letter clearly demonstrate how you meet the knowledge, skills and experience required for this role.
Interviews will be held w/c 17 October 2016
Essential
Educated to at least GCSE level (or equivalent) - including English and Maths
Excellent written and verbal communication skills
Good IT skills (including Microsoft Word and Excel)
A background in customer service and/or administration and data entry
Excellent attention to detail with a ‘right first time’ approach
Ability to grasp complex information in a pressurised environment
Ability to work flexibly and comfortably in a constantly changing environment whilst effectively managing conflicting priorities
Desirable
Previous experience of mentoring and assisting new colleagues
Able to handle complaints and understand when appropriate to escalate for further support, or, to record formally
Demonstrable experience of being able to handle multiple complex enquiries and, take ownership of work
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.