Customer Services Adviser
The Solicitors Regulation Authority (SRA) is the independent regulatory body of the Law Society in England and Wales. It regulates solicitors, firms and other individuals.
The Contact Centre is the first point of contact for all the SRA’s customers; including solicitors, students and members of the public.
During our busiest time, you can expect to take 70 calls per day, as well as responding to emails and letters. If you thrive in a fast paced, challenging yet rewarding environment and have a natural aptitude for explaining complex information easily, we would love to hear from you.
The Contact Centre is currently recruiting one full-time permanent and three full-time fixed term contract Customer Service Advisers. We are looking for confident, customer focused, and IT literate individuals with a strong customer service background. Previous Contact Centre experience would be an advantage.
You will also be able to demonstrate the following:
• Educated to at least GCSE level (or equivalent) including English and Maths
• Excellent communication skills
• Ability to build rapport, deliver empathy and explain complex information
• Ability to work flexibly in a changing environment, make quick decisions and manage your own workload
Important information
We offer a comprehensive flexible benefits package, a friendly working environment and the opportunity to develop your career in a well recognised, dynamic and professional organisation.
There are several parts to the recruitment process. Successfully shortlisted candidates will be invited to an assessment centre on 8 or 10 May 2017.
To apply for this role, please click on the apply button and complete our online application process; including both a CV and cover letter clearly highlighting how you meet the required knowledge, skills and experience set out in the job profile. This process is best done via a PC or laptop.
Previous applicants to this role within the last 6 months need not re-apply.
Essential
Educated to at least GCSE level (or equivalent) to include English
Excellent communication skills, both written and verbal
A background of working in a high pressured customer services environment
Manages own workload in a pressured and fast paced environment whilst supporting colleagues
Ability to multi task and navigate through multiple IT systems, maintaining accurate information
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.