Investigation Officer (Caseworker)
What's in it for me?
• Manage your own caseload, investigating reports about misconduct and regulatory breaches.
• Showcase your customer service skills, delivering quality work to deadlines.
• Engage with regulated firms and individuals as well as members of the public. Build credibility with internal and external stakeholders,
• Work collaboratively with other areas of our organisation to take action to protect the public.
Your role
We are looking for a number of Investigation Officers to join our Investigation and Supervision department. Investigation Officers are at the forefront of investigating reports about misconduct and making sure those firms work to the highest ethical and professional standards.
In the role of Investigation Officer, you will be responsible for managing a caseload of varying complexity; investigating reports about misconduct and regulatory breaches.
Owning and managing your workload, you will collate and analyse detailed information to get to the heart of the matter. You will prioritise and progress your cases according to risk, and will be responsible for updating the subject individual and complainant about the progress of your investigation.
Reporting on conduct and regulatory issues in a timely manner, you will identify risks to decide what action, if any, should be taken. It is vital you keep investigations moving in line with KPIs and quality assurance measures.
With previous experience of working in an investigatory role you will be an accomplished caseworker, delivering quality results in a timely fashion. You be proficient in drafting complex documents to a high standard and you will have a good understanding of the legal profession.
What we’re looking for
• Experience of leading complex investigations, making fair, proportionate case decisions.
• Effective case management skills with ability to work to stretching targets and competing demands.
• Excellent communication skills, both verbally and in writing to differing types of stakeholders.
• Proven ability of handling changing priorities and working well both autonomously, and as part of a team.
To apply for this role, please submit your CV and covering letter.
Please make sure that your CV and covering letter clearly demonstrate how you meet the knowledge, skills and experience requirements of the role.
Essential
Relevant investigation experience.
Experienced in leading complex investigations and critically analysing information to make recommendations demonstrating risk-based judgment.
Excellent communication skills, both orally and in writing, inclusive of drafting complex documents to a high standard.
Highly organised and able to prioritise and progress cases effectively.
Experience of influencing and constructively challenging internal and external stakeholders.
Ability to understand and provide high levels of customer service.
Experience of working in an environment where priorities may change at short notice.
Willingness to learn and develop, taking on new responsibilities and adopting a flexible, pragmatic approach to work.
Experience of working well under direction and autonomously, and collaborating as part of a functional or cross functional team.
Desirable
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.