Quality Assurance Manager
What we’re looking for:
• Management and the effective delivery of Quality Assurance in a high volume casework environment
• The provision of meaningful analysis and interpretation of QA for management with forward planning and a strategic overview
• Production of QA reports for both internal and external publication
• Excellent stakeholder management – at all levels
• An in depth knowledge of ISO9001 or equivalent quality systems
• Influencing the operational direction of the Business Improvement and Quality Assurance unit
This is a real opportunity for someone who wants to help shape a newly formed team within the organisation and has a proven background in QA, adopting a standardised approach and implementing best practice methodologies.
Essential
Experience of effective operational management of a small team
Experience of quality assurance best practice and methodologies
Experience & knowledge of audit processes
Proven people management skills
Demonstrates energy, commitment, resilience and reliability under pressure
Strong influencing and communication skills and track record of forging strong working relationships with stakeholders
A confirmed track record of successfully setting and achieving targets
Able to prepare clear and concise documents and present arguments verbally in a persuasive manner; tailored appropriately for the audience
Understanding of the principle of equality and diversity, and their application in public policy
Educated to degree level standard, or equivalent
Desirable
Excellent IT skills including Microsoft applications
Experience of working in complex regulatory / legislative settings
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer.
Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.
We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.
This opportunity is closed to applicants.