Administration Officer

Permanent
Full time - flexible working may be considered
35 hours per week
£16,759 per annum
Birmingham
The SRA's Central Administration Unit provides essential administrative support services to its internal business Units and externally to the SRA’s customers; including solicitors, students and members of the public. We are currently recruiting a number of Administration Officers on a permanent basis, in Birmingham City Centre.
As an Administration Officer you will have a background in customer service and/or administration, ideally in a high volume and fast paced environment, with a natural flare in communication and a proven ability for providing exemplary customer service on a daily basis. Excellent data entry skills are a must, together with a calm and professional approach to customers and management of conflicting priorities. All this whilst working collaboratively as part of a very busy team who deal with approximately 500,000 contacts per year.

The successful candidate will be able to demonstrate the following:

• Educated to at least GCSE level (or equivalent) - including English and Maths
• Excellent written and verbal communication skills
• Good IT skills (including Microsoft Word and Excel)
• A background in customer service and/or administration and data entry
• Excellent attention to detail with a ‘right first time’ approach
• Ability to grasp complex information in a pressurised environment
• Ability to work flexibly and comfortably in a constantly changing environment whilst effectively managing conflicting priorities

If you’re looking to join somewhere where you will be involved in high profile projects from day one, with the opportunity to grow in an organisation that underpins the legal profession, look no further.

In return we offer a comprehensive flexible benefits package including a 3% cash fund in addition to your basic salary (upon successful completion of probation), a friendly working environment and the opportunity to develop your career in a professional environment.

To apply for this role, you need to complete an online application form via our recruitment system. Please note the process takes around 1 hour and is best done from a PC or laptop.

Interviews will be held on Monday 19 October 2015. Please only apply if you are available on this date.

The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.

Essential

The successful candidate will be able to demonstrate the following knowledge, skills and experience:

Educated to at least GCSE level (or equivalent) - including English and Maths

Excellent written and verbal communication skills

Good IT skills (including Microsoft Word and Excel)

A background in customer service and/or administration and data entry

Excellent attention to detail with a ‘right first time’ approach

Ability to grasp complex information in a pressurised environment

Ability to work flexibly and comfortably in a constantly changing environment whilst effectively managing conflicting priorities

Desirable

Previous experience of mentoring and assisting new colleagues

Able to handle complaints and understand when appropriate to escalate for further support, or, to record formally

Demonstrable experience of being able to handle multiple complex enquiries and, take ownership of work

The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We do this by overseeing all education and training requirements necessary to practise as a solicitor, licensing individuals and firms to practise, setting the standards of the profession and regulating and enforcing compliance against these standards.
We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life.

Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
Administrative Officer.pdf – 60KB
Vacancy closing date: 13/10/2015, 23:55

The Solicitors Regulation Authority is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.

Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio economic background.

 We are a Stonewall Top 100 Employer, a member of ENEI, a disability confident employer and we are happy to talk flexible working.

This opportunity is closed to applicants.