Telesales Officer
• Market a diverse range of products and services across various areas of law
• Enjoy a consultative calling environment - no hard sales
• Work for a prestigious and well respected organisation
The role:
As a membership organisation, we value our members and want the very best for them which means offering premium services to firms and individuals and that's where you come in. This isn't your typical telesales role, you're not expected to sell hard, instead your role will be to highlight various services we can offer to our members in the best possible way. Working in conjunction with a marketing manager and executives, you will learn and understand the selling points of each product or service before going to market, liaising with a cross section of the profession on a daily basis. In addition to telephone work, you'll also update the customer relationship management system and produce simple reports on excel. This is a role which requires a positive attitude, excellent communication skills and a resilient nature. You'll be liaising with people and firms who are very important to us, so having an awareness of that in this role is paramount.
What we're looking for:
• Experience of working in a similar role working to high call volumes
• Ability to work with a CRM system and possess good excel skills
• A polite and positive nature with a can-do attitude and resilience
• Confidence and exemplary communication skills
Essential
Proven experience of high volume calling/telesales environment
Proven experience of both repeat and new business canvassing
Proven experience of selling events and other membership services
Excellent confident, articulate and persuasive telephone manner
Ability to consistently work to deadlines and to cope with levels of pressure
Ability to learn new propositions in a swift and adept manner
Ability to switch projects and sales approach required at short notice
Ability to manage and input to CRM technology
Hard worker, proactive and enthusiastic
Ability to use own initiative, to think quickly
Proven experience of sales techniques
Good business acumen
Good PC skills and attention to detail with strong administrative skills
Desirable
Specialist telesales training including influencing and persuading
Numerate - able to quote prices and calculate project revenues
Effective interpersonal skills and positive outlook
Experience of the legal sector
Additionally, we provide a generous flexible benefits package, including gym membership with a tax only cost, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
This opportunity is closed to applicants.