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Customer Services Officer

Permanent
Full time
35
£20,566.21
Chancery Lane - London
Administration
What's in it for me:
• Join a supportive and hardworking team
• Showcase your impeccable communication skills
• Work at the frontline of a prestigious organisation
• Enjoy exposure to the whole organisation

The role:
The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums. This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide. As a Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation you will be a polite and well mannered individual with a proven background of working in a high volume customer service environment. If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you! 

What we're looking for:
• We're team players, we're looking for someone equally as collaborative
• Politeness - our members, employee and the public deserve that
• Ability to handle challenging situations calmly
• A well rounded common sense approach

Essential

The successful candidate will be able to demonstrate the following knowledge, skills and experience:
Good organisational skills
Able to apply logic and common sense when analysing problems.
Proven experience of providing a high quality service to a diverse range of customers.
Understands and utilities the most appropriate method of communication, whether verbal or written.
Excellent written and oral communication skills.
Able to communicate clearly by phone demonstrating effective call handling, customer focus.
Able to handle challenging and demanding customers and solicitors effectively.
Able to work effectively as part of a team and willingly collaborates with others to achieve the team’s goals and targets.
Responds proactively and positively to requests for information and help.
Able to solve problems and provide creative solutions to address enquiries raised by customers.
Customer focused – by building an understanding of the customer and their issues.
Excellent attention to detail.
Experience of working to performance standards/indicators.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.
We offer a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Vacancy closing date: 21/01/2018 23:55
The Law Society is an Equal Opportunities Employer